We’ve Been Using Vonage Now for about 9 months in our office, and I thought it would be a good time to share our experiences, from sign-up to now.
Signing Up
When we first signed up with Vonage, the cost was $24.99 a month + an activation fee. I’m not really sure why there was an activation fee, but after doing a little bit of research, I found out that by calling and placing the order over the phone as opposed to online, the fee could be waived. So we ended up just paying shipping charges (around $11 perhaps?) to have the VOIP box shipped out to our office. I’m sure if you look around the web there are Vonage Deals available, if not call them and waive the activation fee.
Setting Up
Setting up the box was relatively easy - plug it into the router, plug in a phone jack, and it works. I seem to recall having some minor hiccups in the beginning, but since then everything has been great.
Management + Control Panel
Probably the think we like the best about Vonage is the web based control panel. You can change your location for E911 purposes, add on additional lines so friends can call you at a local rate, enable offline/call forwarding if your internet goes down, and change your billing information. The interface is slick and easy to understand and makes using Vonage really easy.
Gripes
Gripe #1: The price is $24.99, but since the FCC treats Vonage like any other phone company, it comes out to $30 after all the various communication and telephone taxes. I’m sure this was probably in the fine print, but it still irks me a bit.
Gripe #2: Sometimes people who have caller id blocking can’t get through to us, and I haven’t found a way to turn this off yet.
Over All
We’re very happy with Vonage. It’s definitely helped us increase our overall business productivity when we travel overseas, and it’s pretty much been worth every penny. Very rarely are there dropped calls, and sound quality is what you would expect from a normal land line.
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2 Responses
Max Ratzer
30|Jun|2008 1After signing up with Vonage over 2yrs. ago,smooth no problems, we had a problem,no line ,it said.To make it short,I called Vonage. A very nice women connected me to technical support. Another pleasent lady started the process to solve my problem.We got disconnected.Followed by another disconnect,witch I blame on my Tracphone, I talked with Marc. He started to reconnect us and even so we got disconnected again he was able to get us the line back! Thank you all at technical support,this was a plesant experience!
Max,Union
Tammy Quraishi
29|Aug|2008 2We experienced sound quality problems. But the worst issue was that the kids school could not call us or leave automated messages which they use to send announcements etc. Vonage bounced us from one tech support to another and finally said the problem is with the school not them. Now we have verizon land line again and can recieve all calls. Vonage had the gall to charge us $96 for cancellation. I would suggest extreme caution in subcribing to this company.
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